Terms and Conditions

 
  • Our website is an e-commerce website, where we showcase our jewelry designs and provide prices for each item for you to purchase. If you have any enquiries about a specific jewelry piece please email us directly at info@miltonandhyde.com

 Shipping:

  • We ship tracked and signed for via DHL globally, fees will be calculated at checkout.
  • Standard DHL UK deliveries for in stock items will be 3-5 days.
  • Standard DHL rest of world deliveries for in stock items will be 5-7 days. 
  • For non-standard delivery requests these will be quoted for directly with our clients and payments will agreed upon via Paypal or Bank Transfer. Please be specific with your request on email. 

Insurance:

  • All items will be insured by MILTON & HYDE.

Returns:

  • If a jewelry item needs to be returned, first please email us at info@miltonandhyde.com for approval and then the customer must be responsible for the return shipping payments. The shipping for the return must be by Fedex or DHL and have a tracking number and must be emailed to info@miltonanhyde.com.
  • Approved return jewelry items need to be shipped, tracked and signed for in the US to the following address:

Milton and Hyde

1001 Bridgeway suite 710

Sausalito, CA 94965

USA

  • Approved return jewelry items need to be shipped, tracked and signed for in the UK and EU to the following address:
Milton and Hyde
Old Barn
Upper Dowdeswell
Cheltenham GL54 4LT
UK

Jewelry Orders:

  • We carry limited stock of each design.
  • Please allow up to 2 weeks for delivery. Special order items allow 4-5 weeks to be shipped.
  • All jewelry items can be exchanged within 14 days for a store credit. There are no cash or credit card refunds after purchase.
  • Store credits only for merchandise returned in its original condition and packaging, exclusive of delivery charges.
  • Store credits are valid for 90 days from the date shown on the returned item Fedex or DHL tracking receipt. 
  • We are not liable for any local import duties and taxes imposed on orders. 

Payments:

  • We accept payments via Paypal or credit cards through the website.
  • Payments for special order items will be agreed on an individual basis via email.

 

Please note: Customers who wish to order any of the MILTON & HYDE rings must know their ring size before ordering, please see sizing chart in Footer.