Terms and Conditions
- Our website is an e-commerce website, where we showcase our jewelry designs and provide prices for each item for you to purchase. If you have any enquiries about a specific jewelry piece please email us directly at firstname.lastname@example.org
- We ship tracked and signed for via DHL globally, fees will be calculated at checkout.
- Standard DHL UK deliveries for in stock items will be 3-5 days.
- Standard DHL rest of world deliveries for in stock items will be 5-7 days.
- For non-standard delivery requests these will be quoted for directly with our clients and payments will agreed upon via Paypal or Bank Transfer. Please be specific with your request on email.
- All items will be insured by MILTON & HYDE.
- If a jewelry item needs to be returned, first please email us at email@example.com for approval and then the customer must be responsible for the return shipping payments. The shipping for the return must be by Fedex or DHL and have a tracking number and must be emailed to firstname.lastname@example.org.
- Approved return jewelry items need to be shipped, tracked and signed for in the US to the following address:
Milton and Hyde
1001 Bridgeway suite 710
Sausalito, CA 94965
- Approved return jewelry items need to be shipped, tracked and signed for in the UK and EU to the following address:
Milton and Hyde
Cheltenham GL54 4LT
- We carry limited stock of each design.
- Please allow up to 2 weeks for delivery. Special order items allow 4-5 weeks to be shipped.
- All jewelry items can be exchanged within 14 days for a store credit. There are no cash or credit card refunds after purchase.
- Store credits only for merchandise returned in its original condition and packaging, exclusive of delivery charges.
- Store credits are valid for 90 days from the date shown on the returned item Fedex or DHL tracking receipt.
- We are not liable for any local import duties and taxes imposed on orders.
- We accept payments via Paypal or credit cards through the website.
- Payments for special order items will be agreed on an individual basis via email.
Please note: Customers who wish to order any of the MILTON & HYDE rings must know their ring size before ordering, please see sizing chart in Footer.